Support
How to reach us, and what happens when you do.
Write to us
info@taiko.live is the address for everything: a bug, a question, a problem with your account, a privacy request, or anything about Engo, Ltd.
This mailbox is automated and monitored. Your message is delivered and recorded, and you will get an automatic acknowledgement within a few minutes confirming it arrived. Nobody is sitting at the address waiting to chat, so that acknowledgement is not an answer. A person reads what comes in and replies when a reply is needed, normally within a few working days.
What to tell us
A message we can act on without a second exchange usually says:
- what you were doing, and what happened instead;
- the email address on your Taiko account, if you have one;
- the device and version — for example "iPhone 15, iOS 26" or "Chrome on Windows";
- when it happened, roughly, so it can be matched against our logs.
Please do not send passwords. No one here will ever ask you for one.
The state of the game
Taiko is in development and is being tested internally. If you are reading this because a build reached you through TestFlight or an internal test track, expect rough edges, and expect the world you are playing in to be reset from time to time while the rules are still being settled.
Privacy, data and deleting your account
What we store and why is set out in the privacy notice. To have your account and its data removed, see deleting your account. Both routes end at the same address above, and a deletion request is not refused for being sent in the wrong format.
Who you are dealing with
- Company
- Engo, Ltd
- D‑U‑N‑S
- 143458582
- info@taiko.live
Registered details are on the legal page. Security reports have their own route: security.txt.